I saw the not so good rating on google for the Richmond Heights location so I was a little nervous about what I was walking into. However, I absolutely will gladly be going back! I went in for a cleaning and inspection on my engagement ring. A staff member, Kathy, was with me immediately. Before taking my ring for a cleaning she explained the whole process to me, offered me a beverage, and introduced herself so I would know who had my ring. When she came back we sat together while she inspected my ring. Afterwards she gave me a copy of the inspection receipt and I was on my way. I can't speak for others but my experience here was a great one for sure!
Went in to look at wedding bands. My fiance and i were only in there for a few minutes.. We walked in and there was only 1 other customer in the store and a 4-5 associates working. Between walking in the door and browsing for a few minutes no one bothered to greet us or atleast tell us that we would be helped shortly.. It was as if we were invisible until we walked out and a lady told us to have a good night. Yet you couldnt come and help us...? Pathetic customer service
Me and Val entered The Jared, across from the Galleria mall and I must say that Leslie and Jim made us feel very welcomed. Leslie, especially took her time, was kind, funny, personable and a good listener.
They all were so courteous, possessing outstanding customer service skill. I don't understand why so many are complaining about not being greeted. Im assuming it was at the Chesterfield's location. Furthermore, I'd like to address the actual product. Basically my fiancé and I left with much more than we expected and I'd most definitely shop with them for the years to come. Finally, if you intend on shopping for beautiful, quality jewelry regardless of your budget, you must check out the Jared store at the Galleria Mall. -Bentley
It is such a convenient place for us, as I got my engagement ring from the Chesterfield Jared. So we decided to get his wedding ring there as well. Well I understood it is a busy holiday season, but the service was very poor. We were standing there good 10- 15 minutes, and no staff there was courteous enough to recognize us, first of all. A few people came after us were offered help before us, so we finally went out the door so did our $1,300 ring purchase that we got from some other jewelry place -
I have used this store numerous times and the staff(although regularly different faces) has always greeted me and seen that my needs were met. I recently went in for a purchase and had a previous purchase checked on the included maintenance plan. They found a loose stone, let me know it would be a day or two and I would receive a call that the repair was complete. They called just as they promised they would and the repair was undetectable. Two weeks later a Stone was MISSING and I went in with just the ring and no paperwork. Olivia looked everything up and less than 24 hours later the stone was replaced. No hassle. No questions asked .A high quality store that I have recommended to friends.
Jared The Galleria Of Jewelry is a US Jewelry Store based in Richmond Heights, Illinois. Jared The Galleria Of Jewelry is located at 21 The Blvd, Richmond Heights, MO 63117, USA.
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